What will you do?

  • Assess and analyze business strategy, business requirements, current state environment and technology choices to evaluate solution alternatives that meet business sponsor needs in simplest possible way taking full advantage of CRM product features, factoring impact across LoBs using CRM and FSC Org structure.
  • Build a strong understanding of business domain functionality and technology options, in order to identify requirements “trade-offs” to meet business objectives and technology evolution
  • Contribute to the design and development on the Salesforce Financial Service Cloud to drive business value
  • Assist scrum teams in gathering requirements/user stories to develop/enhance functionality on the Salesforce platform, including the technical analysis and estimates
  • Actively contribute in any team discussions by sharing experiences or providing technical know-how to the team to best leverage the out of the box capabilities
  • Support in DevOps development and process efficiencies
  • Stay current on Salesforce’s development platform and implement Salesforce development best practices, following the RBC internal standards and guidelines
  • Experience implementing salesforce.com functionality that meets business criteria’s, system performance and architecture standards. Act as a knowledgeable liaison with business stakeholders.
  • Strong technical knowledge and integration experience
  • Experience working with customers and other team members to understand business requirements and business process analysis.
  • Document detailed business, functional and technical requirements
  • Worked closely with business stakeholders, business analysts, implementation partners, integration/development and quality assurance teams
    What do you need to succeed?
    Must-have
  • 5+ years of Salesforce Platform experience delivering large projects/programs: Salesforce configuration, customization and development using Salesforce.com
  • 5+ years proven experience operating in an Agile framework on large programs from initiation to implementation
  • Certified Salesforce Platform Developer 1 (PD1)
  • Experience with salesforce modules or Apps such as Force.com, Sales Cloud, Service Cloud
  • Bachelor’s degree in a technical area of study (e.g., computer science, mathematics or engineering) or other BSc/BA degree with a concentration in computer science or information systems or equivalent; Salesforce Certifications: Salesforce Administrator, Salesforce Platform App Builder
  • Hands-on experience with the Lightning platform including APEX coding, Lightning Web Components, API’s and Salesforce Data Model design
  • Deep understanding of the Salesforce platform and its architecture and product suite including Sales & Service Cloud and/or Financial Services Cloud; Experience integrating Salesforce applications with 3rd party systems using Mulesoft, REST API and event-based integration patterns
  • Strong technical background with web development technologies like Java, C#, HTML, XML, JSP and JavaScript
    Nice-to-have
  • Expertise in Cloud Computing, virtualization and SaaS Platforms (beyond CRM)
  • Expertise in data migration initiatives
  • Experience implementing CRM solutions in the financial services sector
  • Knowledge of software product development processes using agile project management and VCS/CI/CD tools (eg: JIRA, GIT, Jenkins, Bitbucket, etc.) and understanding of SDLC methodologies (Agile, Scrum, RUP)
  • Experience presenting to decision makers to introduce and sell ideas to various audiences (technical and non-technical)
  • Wealth Management industry experience related to business processes and workflows
  • Experience with DevOps pipeline and building Destructive.xml and managing rollback strategy in Salesforce
  • Experience with CRM Analytics