Required Skills:

  • AWS Designer with IVR and Lex Bot development experience
  • Experience in building chatbot/virtual assistant solutions using Amazon LEX.
  • Experience building solutions for IVR (voice chatbot).
  • Experience in Jscript, python, .Net, Perl
  • Comfortable working with basic change management and Git-based source control systems.
  • Experience in developing software in different programming languages and demonstrated ability to quickly learn new languages.
  • Experience on delivering and deliver custom Force.com enterprise applications.
  • Experience working Salesforce Sales, Services Cloud voice and Financial clouds.
  • Experience in working on Azure platform.
  • Knowledge of Sub versioning tools (SVN, GitHub), JIRA, Confluence, Selenium, etc.
  • AWS certification preferred.
  • Prior Contact Center Experience is a must and development experience is must

Roles and Responsibilities:

  • Ability to define, architect and delivery business solution using AWS, Platform, Sales, Service (cloud voice), Financial Cloud
  • Experience in design, development, implementation & maintenance of new cloud infrastructure, cloud applications & cloud-based solutions with AWS
  • Integration of Salesforce service cloud with AWS, Amazon connect, Amazon Lex Platform, MuleSoft and other legacy systems including Java/JEE, Adobe AEM content management and other applications.
  • Team player and working with dev, business, release management and operations team to development and implement AWS platform-based solution.
  • Collaborate with management, departments and customers to identify end-user requirements and specifications.
  • Helping to finalize functional and non-functional requirement.
  • Defining and tracking SLA/ projects progress, lead technical team and provide technical help.
  • Create design documents, development business functionality and provide support on end-to-end testing.
  • Implement chatbots using Amazon Lex platform with APIs (Java /Python based APIs).
  • Designing and implementing secure network solutions, creating & configuring virtualized systems in AWS environment.
  • Performing infrastructure upgrades and updates to maximize system efficiency while minimizing downtime.
  • Deploying applications in AWS using EC2 instances and Elastic Beanstalk
  • Creating blueprints using CloudFormation templates for common workloads
  • Building tools for deployment, monitoring and troubleshooting of system resources in an AWS environment