Nice to have skills:

  • Understand of the change management process: ensure proper testing, sign-off, and communication
  • Enjoy working remotely and the communication it requires

Roles & Responsibilities:

  • ServiceNow Business System Analyst to enhance or establish a professional network with managers and senior managers, Business Users, regionally & globally
  • Coordinate communication between various departments to ensure awareness and approval for releases, enhancement, defects and any other changes that impact In Service Now
  • Essential -ensure it remains consistent with the ITSM strategy, SDLC process and ensure coordination with all other IT processes
  • Assist and Manage communications with the team (Offshore and Onsite), as well as stakeholders and business and IT management
  • Assist with Implementing and facilitating change management within assigned projects
  • Define IT Services and develop processes to manage, protect and measure the ServiceNow Service
  • Unit Testing business solutions based on business requirements
  • Involve Subject Matter Expert (SME) guidance of ServiceNow to technical, process, and business groups
  • Participate in Technical workshop with clients /multiple cross vendors/stakeholders to finalize the design solutions
  • Support the release manager for the execution of the master implementation plan per standard implementation methodologies
  • Provides cost effective and timely on-boarding for Clients/users to our ITSM systems
  • Plan and design effective end-to-end service management solutions that drive business value across complex and heterogeneous environments
  • Provides input on processes, procedures, or new approaches
  • Works across various developers to ensure the best solution is implemented and that timely implementation is achieved
  • Works across various testers to ensure all test cases are covered and quality delivery is achieved
  • Assist with Process definition and documentation.
  • Confer with clients/users to identify, analyze and document requirements
  • Analyze information business systems to identify OFI
  • Create Story and write detail acceptance criteria
  • Create data mapping documents for integrations and able to do status reporting
  • Provide advice on information systems strategy, policy, management, security and service delivery
  • Conduct business and technical studies to design, develop, integrate and implement information systems business solutions
  • Unit Testing and drive UAT