• Experience in developing Amazon Connect contact flows, Using Dynamo DB, Create Lex Bots, API Gateway required
  • Must have experience in with designing and implementing call routing using routing profiles, queues, call backs, emergency messages, hours of operations, holiday routing with dynamic messaging
  • Strong programming skills in Python or Node.js to develop AWS Lambda functions
  • Experience or Awareness of AWS services like Contact Lens, Transcribe, Comprehend, S3, Athena, Quick Sight, Lambda, Elastic Search, Kibana and Kinesis preferred and usage
  • Contact center experience
  • Good to have experience with development and version control tools like Eclipse IDE, GIT, GitHub, TFS etc.
  • Experience with CI/CD pipelines using GoCD, Terraform and Cloud Formation is preferred
  • Should have good communication and analytical skills with ability to coordinate development with onshore/offshore developers as well as Line of Business customers
  • Strong debugging, troubleshooting, and problem-solving skills required
  • AWS certification preferred