Skills Required:

  • Experience on developing and deliver Amazon connect application
  • Experience in working on Azure platform
  • Experience in working with APIs, create and design endpoints, REST and SOAP callouts
  • Hands-on experience in working with JSON
  • Experience in Java/C#/C++
  • Knowledge of Sub versioning tools (SVN, GitHub), JIRA, Confluence, Selenium, etc.

Roles & Responsibilities:

  • Ability to define, architect and delivery business solution using AWS services
  • Proven record of using customer experience and engagement tools, preferably within the AWS and Amazon ecosystem – Connect, Pinpoint
  • Team player and working with dev, business, release management and operations team to development and implement AWS solution
  • Helping to finalize functional and non-functional requirement
  • Integration of Amazon connect with Salesforce, MuleSoft, Verint
  • Defining and tracking SLA/ project’s progress, lead technical team and provide technical help
  • Create design documents, development business functionality and provide support on end-to-end testing