Required Skills:

  • Technical expert in ServiceNow with a minimum 5 years working experience as Developer and 8 years overall in IT.
  • Experience implementing ServiceNow modules: Incident Management, Problem Management, Service Catalog Management, Reporting & Analytics, and Change Management.
  • Understanding of ITIL v3 and its components.
  • Expertise in ServiceNow scripting including JavaScript, AngularJS, Bootstrap, jQuery.
  • Expertise in Web technologies (Web Services SOAP/REST, XML, HTML, CSS, HTTP, etc.)
  • Good knowledge on building scripted web services.
  • Hands on experience with working on 2 or more end-to-end integrations.
  • Good understanding on various authentication methods used for integrating ServiceNow system with other tools.
  • Hands on experience on Workflow automation tools such as Flow designer, Integration hub etc.
  • Experience with software development methodologies such as Agile.
  • Understanding of Enterprise IT Architecture and Knowledge of system design and development used within Service Oriented architecture.
  • Strong analytical, problem solving, organizational and planning skills.

Roles and Responsibilities:

  • Customer engagement with strong personal skills to build and maintain collaborative relationships between business stakeholders, IT service owners and Service Designers.
  • End user support including troubleshooting, root cause analysis and permanent resolution of system issues.
  • Ability to multitask and manage time effectively amongst multiple priorities.
  • Ability to communicate to all levels of end users, customers, service designers and Management staff.
  • Ability to work on a cross-functional team to design and implement scalable and sustainable systems.
  • Demonstrated writing skills for creating job aids, functional, design and configuration specifications.