• Managing critical incidents and ensuring all key management and business stakeholders are kept up to date
  • Ensure production management is closely aligned /embedded in the agile software development process and our code meets production standards
  • Incorporate system reliability engineering and devops implementation into the day to day role by developing automated solutions to long standing problems to ensuring minimal downtime and manual effort
  • Configuring application monitors using industry standard monitoring tool, as well as developing customized monitoring solutions
  • Build extensive business and application knowledge required for supporting client facing applications
  • Interface with clients and other technology teams to provide governance and control around the production environment