Responsibilities

  • Engage with enterprise customers to provide detailed guidance regarding deployment of Zscaler products, testing steps, best practices, and expected product behaviour
  • Provide professional services and deployment design, recommendations, and configuration
  • Assist deploying customers with testing and troubleshooting
  • Reproduce customer issues to verify problems and document steps to replicate for Support, Engineering and Operations teams
  • Become a Zscaler cloud service expert through self-study, company training, and a desire to excel

Qualifications and Requirements

  • Strong verbal and written communication skills
  • Strong knowledge of Zscaler solutions like ZIA, ZPA and ZDX
  • Experience as a Deployment Engineer, Professional Services Consultant, Technical Account Manager, Sr. Support Engineer or similar, supporting networking or web security products
  • Knowledge of networking and security products and enterprise network infrastructure
  • Good knowledge of TCP/IP, especially HTTP and DNS,
  • Knowledge of IT Security, PKI, SSL/TLS
  • Networking Experience - VPN technologies such as IPsec and VPN clients
  • Network troubleshooting experience - Familiarity with tools such as Ping, Traceroute, MTR, and Network Protocol Analysers such as tcpdump, Wireshark
  • Knowledge of authentication systems such as MS AD, SAML is a plus
  • Knowledge of Cloud platforms (Azure, AWS) is a plus