Production Support L1 for Retail Marketing (French & English)
Skills and Responsibilities:
- More than 3 years of experience in handling L1 production support
- Should be able to Respond to customer first level inquiries through email and phone in English & French.
- Should be able to Identify customer issues and diagnose the root of the problem.
- Should be able to Provide basic troubleshooting and guidance to customers in resolving their issues.
- Should be able to Answer FAQs related to products or services, features, account setup, billing inquiries, or general usage questions.
- Should be able to Log customer interactions and creating support tickets for tracking purposes.
- Should be able to Escalate unresolved issues or complex problems to higher-level support tiers (e.g., L2 or L3 support) when necessary.
- Should be excellent in French speaking and writing as well.
- Basic Knowledge on Retail applications such as Oracle xstore is an added advantage.