Skills and Responsibilities:

  • Minimum 5+ years of experience in a leading role in delivering Salesforce projects
  • Salesforce certified: Administrator, Sales Cloud Consultant, Service Cloud Consultant, Platform App Builder
  • Conduct research into client’s use of Salesforce, producing a report of findings with recommended steps and a roadmap for Salesforce solutions
  • Collaborate with colleagues and customers to create prototypes and proof of concepts as a means of eliciting and defining requirements, review solutions and recommend improvements
  • Groom and refine the Salesforce product backlog, in liaison with stakeholders on the project. Own the design of Salesforce and (optionally) other affiliated solutions for Sales, Service, and platform solutions 
  • Act as a release manager, approving configuration and coded items to be deployed between environments
  • Where appropriate, this could include deploying changes
  • Provide guidance on user story writing style
  • Ensure success and acceptance criteria are defined for each story. Describe and illustrate designs with appropriate justifications
  • Ensure documentation of the steps for testing 
  • Groom and refine the Salesforce product backlog, in liaison with Salesforce SMEs
  • Supervise the configuration, quality assurance, testing, and deployment of Salesforce, Collaborative project and workstream planning