Responsibilities - Internal or External: 

  • Managing critical incidents and ensuring all key management and business stakeholders are kept up to date 
  • Ensure production management is closely aligned /embedded in the agile software development process and the code meets production standards
  • Develop automated solutions for long standing problems and to ensure minimal downtime and manual effort 
  • Configuring application monitors using industry standard monitoring tools, as well as developing customized monitoring solutions 
  • Build extensive business and application knowledge required for supporting client facing applications 
  • Interface with clients and other technology teams to maintain governance and control around the production environment 

Candidate profile

  • Bachelor's degree in computer science or related field 
  • Minimum 5 yrs of experience on either application development (Python, HTML, Java script) covering production support or relevant production support experience 
  • Ability to manage an incident call and coordinate with multiple teams towards a common goal of resolving and reducing outages causing business impact
  • Strong infrastructure knowledge in Linux/Unix Admin, storage, networking and web technologies 
  • Advanced Unix shel / Python scripting experience
  • Advanced SQL query language knowledge (Sybase and /or DB2 preferred)