Required skillsets:
Experience on AS400 programming - RPGLE, RPG, SQL, CL, CLLE
Good understanding of batch processing
Exposer to Debug, ROBORT SCHEDULER
Free Format SQL programming
Providing production support and development to applications running in batch and handling job abends
Good to have knowledge on ServiceNow, Wealth Management Experience
Roles & Responsibilities:
Diagnosis and Resolution
Acknowledge receipt and start to investigate, diagnose, and analyze the L3 application incident
Cooperate with client group for investigation diagnosis and analysis of L3 application incident
Provide temporary solution or a permanent solution to the incident which eliminates the root cause of the incident
Documentation and Reporting
For a Priority 1 or Priority 2 incident – tracking status unit resolution of the incident
L3 support team to provide updates and reports to client once every 60 minutes
For each Incident/Change/Problem Management request raised, the support team shall update the Incident/Change/Problem Management documentation with detailed description of the incident and resolution achieved
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