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  • yashmaroli

AS400 / RPG Support Analyst – Montreal, QC

Required skillsets: 

  • Experience on AS400 programming - RPGLE, RPG, SQL, CL, CLLE

  • Good understanding of batch processing

  • Exposer to Debug, ROBORT SCHEDULER

  • Free Format SQL programming

  • Providing production support and development to applications running in batch and handling job abends

  • Good to have knowledge on ServiceNow, Wealth Management Experience 

 

Roles & Responsibilities: 

  • Diagnosis and Resolution

  • Acknowledge receipt and start to investigate, diagnose, and analyze the L3 application incident

  • Cooperate with client group for investigation diagnosis and analysis of L3 application incident

  • Provide temporary solution or a permanent solution to the incident which eliminates the root cause of the incident

  • Documentation and Reporting

  • For a Priority 1 or Priority 2 incident – tracking status unit resolution of the incident 

  • L3 support team to provide updates and reports to client once every 60 minutes

  • For each Incident/Change/Problem Management request raised, the support team shall update the Incident/Change/Problem Management documentation with detailed description of the incident and resolution achieved

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